Frequently Asked Questions
Everything you need to know about your BinkyBro order.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. During high-volume sales or new collection launches, please allow up to 5 business days for tracking information to update.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return.
How do I determine the right size for my child?
We provide a detailed size chart on every product page. If your child is between sizes, we generally recommend sizing up for a more comfortable fit and longer wear.
Do you ship internationally?
Yes, BinkyBro ships worldwide! Shipping costs and delivery timelines vary by country and are calculated at checkout. Please note that international customers are responsible for any customs duties or taxes.
How should I care for my BinkyBro gear?
To keep your items looking new, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or harsh detergents to preserve the fabric and prints.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we have a very small window for changes. Please contact our support team immediately, and we will do our best to assist you before the order is processed.